Different Ways to Convert a Visitor in Triggerbee

By default, Triggerbee doesn’t know what physical person a visitor represents, so each visitor is assigned a unique ID. This ID becomes enriched when the visitor converts - that magic moment when an anonymous visitor interacts with your website through filling out a form, requesting a proposal, buying a product, or initiating a chat session. When this occurs, they usually provide information about themselves such as their name, email address and or telephone number. This information is added to the visitor's unique ID and the session data in Triggerbee, converting them to a Contact (a known person).

Another efficient way of converting anonymous visitors to Contacts is through using links to your site in your email communication to your subscribers. Using Triggerbee's unique tracking technology, we can convert the visitors coming from email traffic to known Contacts so that you can track all future onsite subscribers activity.

We identify each unique visitor by using cookies. This means when the converted visitor returns to your site a few days later, they are remembered and the actions of the future sessions are added to their profile.

If the visitor clears their cookies or uses a different device or browser, the next visit will be considered a new unique visitor - unless we have an email address associated with that cookie which will lead to Triggerbee converting the visitor to a contact.

If a contact buys a new computer, uses a phone, and a tablet, and several different browsers, Triggerbee will connect the contacts from various devices to provide you with a unified view of their history. For every device/browser, the visitor must convert again so that we know their identity.

As previously mentioned, with so many ways to convert an unknown visitor in Triggerbee, we have listed all the main possibilities below: 

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