With Triggerbee Consent you can quickly and easily GDPR secure your website and forms. Collect visitor consent, create a privacy policy with pre-written templates or use your own, inform your visitors about cookies and automatically update the contacts in your connected CRM- or email tool as soon as they have agreed to communication.
Create your own privacy policy in less than 5 minutes
Collect and store consent from the identified profiles in your account
Populate your CRM- and email marketing tool with consent on your contacts
The Triggerbee Consent & Cookiebar feature consists of two parts.
Cookiebar
Every time a new visitor (new cookie) visits your website, you have to inform them that tracking of cookies is taking place and that if they proceed to use the website, they accept this. This is done through a small banner that you publish on your website
When someone clicks on "Learn More" in the privacy notice, the privacy policy will be opened. For the privacy policy, you can either use Triggerbee's pre-made policy template or paste your own.
Note: The Triggerbee cookie banner does not have any logic to decide what (if any) cookies should be accepted, it's simply a banner informing the visitor that cookies are being used on the website.
Consent
Consent is the action of when the user actively allows you to store their contact information and to continue to communicate with them on-site, or through other channels. Consent can be collected on your website through Triggerbee Campaigns with the Consent Element. Triggerbee will then store the consent in our database together with all the data we have on the profile, along with populating your CRM- or tool as well as your email marketing tool. This will allow you to communicate with your contacts in compliance with the GDPR law. If the profile would like to export or delete the data we have on them, that is easily done as well.
Once Consent is collected, it will be displayed like this on the Profile flyout in Triggerbee - where you will be able to see when the consent took place, what version of the privacy policy was accepted, and the specific context.
How to set up the Cookiebar and Consent
The Triggerbee Cookiebar allows you to inform your new visitors that you are using cookies on your website. In order to use the Triggerbee cookiebar, you will need to set up a privacy policy first. You can use our pre-made template or paste your own. This is needed in order to allow the possibility for your new visitors to read your full policy before they proceed.
How to create a privacy policy and cookiebar
Start by navigating to Consent and Cookiebar under My Triggerbee --> Customization.
Click "Create new" on the right. Enter your Company Name and Contact Information, click Save.
You will be redirected back to the Cookie and Consent homepage. Click "Create New" again.
Now you'll go through 5 steps that will help you set up your policy. The first step is to adjust the data retention information in your policy.
Date field: The date on which your policy was written
If you already have a policy written by your own lawyers, select the date it was published on your website.
Pink slider: Slide to adjust how long your company saves and uses personal information after the date of collection.
This information lets your contacts or subscribers know how long they can expect to be stored in your system if they don't Opt-out from any communication.
You will be asked to choose a privacy policy template. If you already have a privacy policy, choose the Blank Template and paste it there. Otherwise, pick the version of your choice. Currently, there are 8 pre-written, standardized, policies in different languages available for use.
Note: These are standardized templates that cover basic information about tracking, cookies, and usage of personal information. It is not specifically and automatically customized to your website or your company's processes. We strongly recommend you read it and customize it to fit your company.
There's also the possibility of having more than one policy, in different languages. Simply press Add language in the next step.
Fill out or edit the fields in this section, then click on Save and continue when you're done. We have pre-filled all the fields, but we recommend that you read through and adjust the content to your specific company.
Red square: Title. A single sentence to present what your visitors will see when they click on your notification on your website.
Orange square: Your summary text. Write a summary of what is included in your Privacy policy. This is illustrated in the picture in the middle.
Green square: Your complete Privacy Policy text. Paste your full policy here, or customize your chosen template.
Blue square: Choose what text you want on each button according to:
In the next step, you can choose the layout of your cookiebar. This cookiebar will appear on the website for first-time visitors and its purpose is to inform the visitor that you are tracking their behavior on your website. Select a layout, and move click on "Next".
Note: Accepting the use of cookies does NOT count as consent for communication. Consent can only be collected through Forms.Callout: Appears in one of the corners of the screen.
Panel: Appears as a full-width banner in the top or bottom of the screen.
In this step you can edit the appearance of your cookiebar. To edit something, click on the desired section you'd like to edit and customize the colors.
The last step is to publish your cookiebar.
Congratulations! You are done with your Privacy policy and cookiebar, and it will be published on your website to start collecting acceptance for cookies.
How to edit the privacy policy and cookiebar
After publishing your policy and cookie banner, you can edit it by clicking the "Edit" button in the Consent overview.
How to disable the cookiebar
To disable the cookiebar completely from the website, simply toggle the green on/off switch under "policy widget on website". If you only wish to disable the cookiebar (but keep the policy active for usage in campaigns), you can edit the policy and select a different publish option.
Troubleshooting Cookiebar and Consent
Troubleshooting Cookiebar and Consent
"My cookiebar and privacy policy display in the wrong language."
Triggerbee Consent looks for the <html lang=""> attribute to display a privacy policy in a specific language.
If your website doesn't specify the language with HTML lang, you can use Javascript to tell Triggerbee which language to display:
window.mtr_consent_site_settings = window.mtr_consent_site_settings || {};
window.mtr_consent_site_settings.language = 'sv';"I can't see my cookiebar on my website"
When you publish your cookiebar, it might not appear on the website for a couple of minutes because of cache. However, you can force your cookiebar to appear by navigating to Consent and cookiebar under My Triggerbee, and click on "View" under "Policy widget on the website".
"The URL to my policy changes each time we edit the policy, why?"
Each time you edit your policy, a new revision is created. And each time a new revision is created, the revision number in the URL changes.
"Where can I see the profiles that have given their Consent in Triggerbee?"
To find profiles that have given consent in a Triggerbee campaign, go to your Profiles in the left menu under Audiences. Click on "+NEW" and select to filter on "Given Consent".
"The link to my cookie bar doesn't work, why?"
Did you recently edit your policy? If you use a link to display your policy and if you edited it recently, the link has changed.